Using the user-friendly Spruno mobile app, you have the flexibility to make dine-in reservations, place pick-up orders, or opt for delivery.

1. In the Search tab, tap on the magnifying glass icon on the top right.

2. Choose the time, cuisine, and filters you prefer. You can also specify your party size and 'Moment' (like a birthday or wedding anniversary). These selections could affect available deals, minimum purchase requirements, and more.

3. Deals may be available at specific days and times at participating restaurants.

   • If a deal is available, a discount or reward percentage will be displayed on the Spruno leaf icon for the restaurant.

   • If the Spruno leaf icon for a restaurant is blank and swaying side-to-side, tap it to reveal a live deal within a minute.

4. Choose your favorite restaurant and make a reservation, or order takeout/delivery and pay through the app. Depending on your location, you might also be able to order from distant restaurants in the Bay Area through our far delivery pool, with selections changing weekly.

5. For dine-in reservations, you'll receive a notification in a few minutes once the restaurant confirms your request. Simply pay at the restaurant, and you'll automatically earn Spruno Cheerbits rewards if you've activated a deal.

6. In the case of takeout or delivery, just pay through the app. You can also use accumulated Spruno Cheerbits rewards to cover the cost, provided they meet or exceed the order amount.

With Spruno, enjoying a diverse range of delicious dishes from across the Bay Area has never been easier, and you might even score exclusive deals!

After you complete the checkout process, the Spruno app will confirm that your order has been placed. You’ll also receive notification messages with updates about your order. Be sure to enable notifications for the Spruno app.

If there's an issue with your order, we'll try to reach you by phone and/or email. Please ensure your contact information, including your phone number, is accurate.

After placing an order on the Spruno app, notifications will keep you updated on its progress—from when it's being prepared to when it's out for delivery. Track your deliciousness every step of the way by keeping notifications enabled.

You can also check the order status in the app:

1. Open the Spruno app.

2. Go to the 'My Deals' tab and select the deal used to place the order.

3. You'll see the current order status and other details for your reference.

Before placing an order, you can update the items in your cart within the app.

If an order has already been placed, contact the restaurant directly to make any adjustments. The restaurant may accommodate changes depending on the order status.

In cases where price adjustments are necessary due to changes in the order, the corresponding adjustments will be applied to the credit card used for the order, following your agreement with the restaurant.

If you cancel your order, a refund can only be issued if the restaurant agrees to cancel it. Once you've placed an order, contact the restaurant directly to inquire about cancellation, as it might already be in progress.

Once you activate a dine-in deal, you'll receive a notification within a few minutes (typically within 15 minutes or sooner) when the restaurant confirms your reservation request. To stay updated, please keep notifications enabled for the Spruno app.

Of course, you can cancel your dine-in reservation and any activated deal directly in the Spruno app.

To cancel an activated dine-in deal or reservation:

1. Open the Spruno app.

2. Go to the 'My Deals' tab and select the activated deal.

3. Tap the red cross button to cancel the deal or reservation.

If you don't plan to use a reservation made through the app, please cancel it to free up the table for other customers.

We're sorry for any inconvenience!

To stay updated on your order's status, please keep notifications enabled for the Spruno app.

If you have issues or concerns with your order, contact us at support@spruno.com and include the following details:

• Order number.

• Photos of any damages, incorrect items, or, for missing products, photos of what you did receive.

• Any additional information about the problem,

Please reach out within 2 days of order delivery, pickup, or dine-in so we can promptly investigate and follow up with the restaurant as needed. Beyond this timeframe, it may be difficult to offer a refund or resolution.

The restaurant and delivery personnel (for delivery orders) strive to fulfill your order and follow any special instructions. However, factors like heavy traffic or bad weather might cause delays or other issues. We understand that mistakes can happen, and we're committed to resolving your issue as quickly as possible.

This might be because the restaurants in your area are not yet on our platform. Try expanding the search radius in the filters to see more options. Spruno is constantly adding new restaurants across the San Francisco Bay Area, so the list is always evolving.

If you have a specific restaurant in mind, you can request a special delivery through the app:

1. Go to the 'More' tab at the bottom

2. Select 'Special Delivery' to submit your request.

Absolutely! If there's a specific restaurant you'd like to see on Spruno, just send us a message. We appreciate your feedback and will consider adding the restaurant to our platform based on our expansion plans.

To receive status updates on your deal or order, make sure notifications are enabled:

For iOS:

1. Open the Settings app.

2. Scroll to Spruno.

3. Tap Notifications.

4. Toggle ‘Allow Notifications’ if it's not already on.

For Android:

1. Open the Settings app.

2. Select Notifications.

3. Scroll to Spruno. If you don't see it, choose 'All' apps from the dropdown.

4. Toggle ‘Allow Notifications’ to turn it on if needed.

Far delivery lets you take a culinary journey across the Bay Area. With pre-scheduled far deliveries, we reach different neighborhoods beyond the typical 15-20 mile range each week, allowing you to savor a diverse selection from our partner restaurants. By consolidating orders in your neighborhood, we can reduce delivery costs for you. If the minimum order threshold isn't met, don't worry—we'll notify you a day before the scheduled delivery so you can plan accordingly.

To keep your food warm during transit, we use insulated boxes, allowing you to enjoy it fresh or reheat it as desired. All deliveries are made within the specified time window, and your credit card is only charged once the order is confirmed and scheduled, ensuring a seamless and secure experience.

With Spruno, it's easy to explore a wide range of delicious dishes from across the Bay Area. Plus, you might even score some exclusive deals! Enjoy hassle-free culinary adventures with far delivery.

For far delivery, lunch orders are usually delivered between 11:00 AM and 1:00 PM, while dinner orders typically arrive between 5:00 PM and 7:00 PM. Delivery personnel will try to deliver your food as early as possible within the specified window, but actual times may vary depending on traffic conditions. You'll receive text notifications if there are any delays or changes in the delivery time.

In the rare event that the minimum order threshold isn't met, we'll notify you a day before the scheduled delivery, giving you time to plan accordingly.

Please note that your credit card will only be charged once the order is confirmed and scheduled, ensuring a seamless and secure transaction. You won't be charged if the delivery doesn't get scheduled.

Your credit card will be charged only when your order is confirmed and scheduled, ensuring a smooth and secure transaction. If the minimum order threshold isn't met, you won't be charged if the delivery doesn't get scheduled.

By consolidating deliveries on specific days, we optimize delivery routing, reducing our carbon footprint and keeping delivery costs lower.

The items available on the far delivery menu depend on the restaurant's choice. Some restaurants may limit their menu for far delivery orders.

Our pre-scheduled far-delivery routes cover various neighborhoods across the Bay Area. Although we aim to reach as many areas as possible, far delivery might not currently be available in your location. We recommend checking the app again later. If there's a specific restaurant you'd like to see in your area, let us know—we're always working to expand far delivery coverage.

You can also request a special delivery from your preferred restaurant within the app: go to the 'More' tab at the bottom and select 'Special Delivery.'

Our pre-scheduled far deliveries are designed to explore diverse neighborhoods, reaching beyond 15-20 miles each week. This allows you to enjoy a variety of culinary delights from our partner restaurants. Typically, a featured restaurant may reappear after a month, but it could be sooner, depending on factors like neighborhood grouping, restaurant demand, and customer requests.

We're always open to accommodating special requests. If you'd like to arrange a custom delivery from a specific restaurant that's not covered by our scheduled far deliveries or on-demand near delivery, you can submit your inquiry by navigating to the 'More' tab and selecting 'Special Delivery.' We value your culinary preferences!

If you have already placed your far delivery order, you can cancel it and create a new one with your desired changes, provided you do so before the order close deadline. After that deadline, orders are finalized, and no further modifications or cancellations can be made.

Yes, you can cancel your far delivery order by emailing Spruno support before the order close deadline. After that deadline, cancellations are not possible.

Spruno Cheerbits are your ticket to unlocking rewards through various deals and promotions. When redeemed, each Cheerbit is worth one ($1.00) USD. You can use these reward Cheerbits exclusively for takeout and delivery orders in the Spruno app, adding extra value to your dining experiences. Please note that Cheerbits have no other use or value beyond the Spruno platform.

We're thrilled to help you create your personalized journey of delicious deals for your next dining adventure!

You can search for deals up to 24 hours before your planned dine-in, takeout, or delivery time. Please note that deal availability can change in real time, so if you search again later, the deal might not be available unless you've already locked it by activating for dine-in or by adding items to your cart for takeout or delivery.

Specifying your party size helps us find the best possible deal for you. Some deals may have a minimum purchase requirement based on the size of your party.

To ensure a smooth and hassle-free experience, Spruno Cheerbits rewards are automatically applied when a dine-in transaction is detected on your linked card for an activated deal. You don't need to discuss the deal with the restaurant staff.

If you paid at the restaurant using your linked card (showing a green check mark status in the Spruno app), there's no need to upload the receipt. However, if you used an unlinked card or paid with cash, you'll need to upload the receipt within two days of dining for rewards processing.

If you accidentally used an unlinked card, you can still link it in the Spruno app on the same day after settling the bill. In this case, you won't need to upload the receipt, as the automatic processing of rewards will occur.

To ensure fast and automated processing of Spruno Cheerbits, always use a linked card.

If you used a linked card for payment at the restaurant, rewards Cheerbits will typically reflect in your account within 3-5 business days once the dining transaction is detected on the card.

If you used an unlinked card or paid with cash, upload the corresponding receipt to the order in the Spruno app within two days of dining. In this case, the cashback Cheerbits will become available after the restaurant validates the receipt, which may take up to 6 to 8 weeks.

If you don't see the rewards Cheerbits in your app within the specified timeframes, contact us at support@spruno.com. Please include relevant information, such as:

• Your account number (found in the 'More' tab → 'Account' → 'Account Information' → 'Account#'),

• The date of your dine-in visit,

• The restaurant's name, and

• The total bill amount.

Yes, we understand that you might order additional items after settling the bill. If you've paid with multiple transactions, open a support ticket with Spruno to request Cheerbits rewards on the total amount. To qualify, go to the order in the Spruno app and upload the corresponding receipts within two days of dining. The Cheerbits rewards will be available after the restaurant validates the receipts, which can take 6 to 8 weeks. If you used a linked card for both transactions, the approval process might be quicker.

No, the Cheerbits balance is exclusively for use towards takeout or delivery orders in the Spruno app. It cannot be transferred to a bank account or issued as a check.

Deal availability is updated in real time and may change based on the restaurant's current business conditions. Spruno provides the latest and best deals at the time of your search. If you see the 'deal expired' message after tapping on it, it means that particular deal is no longer valid. However, you can search again, and if the deal is still available, it will show up in the list. To secure the deal, activate the dine-in deal or start a takeout or delivery order by adding items to your cart within 15 minutes of finding the deal.

Deals can vary based on a restaurant's current business conditions, loyalty programs, and other factors. As a result, the deal you see for a particular restaurant might be different from what someone else receives. Spruno is committed to offering the latest and best deals at each restaurant.

To ensure you receive Cheerbits rewards, please check the following:

• Deal Activation: Make sure you activated the deal before the timeout (if shown) or within 15 minutes if no timeout was displayed after the deal was shown.

• Reservation Confirmation: For restaurants that accept reservations, confirm that the reservation was acknowledged by the restaurant after activating the deal. This confirmation typically occurs within 10-15 minutes.

• Minimum Spend: Verify that your total bill, including taxes and tips, surpassed the minimum spend required for Cheerbits rewards, as indicated in the deal.

• Linked Card: Confirm whether a payment card linked in the Spruno app was used to pay at the restaurant and that it shows a green checkmark (indicating no errors). If so, depending on the payment processor, reward Cheerbits should reflect in your account within 3-5 business days after the card transaction is detected. Please wait for this period.

• Receipt Upload: If you paid with an unlinked card or cash, upload the receipt within two days of dining. Reward Cheerbits become available after the restaurant validates the receipt, which may take 6 to 8 weeks.

After checking these items, if you still have questions about the Cheerbits rewards for your dine-in deal, please contact our support team at support@spruno.com. Please include relevant information, such as:

• Your account number (found in the 'More' tab → 'Account' → 'Account Information' → 'Account#'),

• The date of your dine-in visit,

• The restaurant's name, and

• The total bill amount.

Your Cheerbits rewards will not expire as long as you make at least one purchase a year in the Spruno app. However, if there's no purchase activity on your Spruno account for 365 days, all your Cheerbits will expire.

We value the Cheerbits rewards you've earned and don't want you to lose them! You can check your Cheerbits balance anytime in the Spruno app.

No, Cheerbits do not have cash value and cannot be exchanged for currency. They are solely intended for redemption towards takeout and delivery orders within the Spruno app.

Spruno is actively onboarding restaurants in the San Francisco Bay Area, with the list continuously expanding and updating.

To check for deal availability in a specific city:

1. Open the Spruno app.

2. Go to the Search tab and tap the Search icon in the top left corner.

3. Enter the desired city instead of the default 'Current Location.'

If you don't find any deals, it might be because deals are currently unavailable for restaurants in your neighborhood, or we haven't expanded to that area yet. You can try searching at a different time or for a different location.

If you'd like to see deals in a particular city or area, let us know! We value your feedback.

Spruno is dedicated to keeping your financial and personal information safe:

🛡 We understand the importance of protecting your data. That's why we've partnered with Plaid, a trusted provider in financial security.

💳 When you enter your credit card account credentials, you do so on a secure form provided by Plaid. All data in Plaid is encrypted, and Spruno never has access to your login credentials.

🔒 Plaid makes it easy to securely connect your bank or credit card accounts to the apps you want to use. Plaid powers thousands of apps that tens of millions of people rely on to manage their financial lives.

If you encounter any issues or have concerns about your linked credit card, please contact us immediately at security@spruno.com.

Yes, linking a payment card leads to automated and faster Cheerbits rewards. However, you can still earn Cheerbits rewards by paying the restaurant bill using any other payment card or alternative methods, like cash, and then uploading the receipt in the Spruno app. If you manually upload a receipt, Cheerbits rewards will be available only after the restaurant verifies the receipt, which can take 6 to 8 weeks.

There are a few reasons why your bank might not appear in Plaid's list. If you encounter this issue, try linking with another payment card if possible.

Additional Assistance:

If you need further help, refer to the support resources on the Plaid website.

Verifying your email address ensures that Spruno can send you important updates about your account and orders.

Email verification is required when you first set up your email address and again if you make any changes to it.

If you don't receive a verification code at your email address from Spruno Support (support@spruno.com) within about 5 minutes of providing your email and password, check your spam folder. If needed, tap the 'Resend Code' button to try again.