FAQ

Spruno is a San Francisco Bay Area–based curated marketplace offering farm-fresh dairy, specialty groceries, natural wellness and beauty products, and thoughtfully sourced artisan essentials. We partner with trusted farms, small-batch producers, and specialty makers — both locally and from across the U.S. and abroad — to deliver high-quality, carefully selected products directly to your doorstep.

Our catalog continues to grow, but currently includes:
Milk (A2, A1, raw, grass-fed, cream-top)
Yogurt (Swiss & Greek cow milk, sheep milk)
Cheeses (cow, sheep, fresh & aged varieties)
Award-winning and specialty cheeses
Pantry and specialty items sourced from trusted producers

We deliver across the Bay Area, with deliveries scheduled once per week per area.
Typical delivery windows fall between Friday and Monday, depending on your location.
You’ll see the usual delivery day listed on each product page.

We also ship most products across the USA.

No 😊
Spruno offers free delivery — there is no separate delivery charge.

Usually not. Since many items come directly from farms or specialty suppliers, deliveries are scheduled by route and availability.
Your confirmed delivery day or window is communicated once the order is placed, and we’ll keep you informed if anything changes.

Yes. Some products must be ordered by a specific day (often Tuesday or Wednesday) for weekend delivery.
If your order comes in after the cut-off:
We’ll attempt to deliver it that same weekend (subject to availability), or
You can choose to receive it the following weekend or cancel the item if unavailable.
We’ll always communicate the status clearly.

For perishable items, we strongly recommend leaving an insulated box (regular or electric).
🔔 Important:
If you’d like items placed inside an insulated box, please include clear delivery instructions at checkout.
Without specific instructions, items may be left outside the box.

To keep deliveries efficient and secure:
Drivers do not enter individual apartments or secured buildings
Orders are left at:
The leasing office (if open), or
The main lobby / designated mail area (if unlocked and accessible), or
The primary lobby door
You’re also welcome to meet the driver at the main entrance to receive your order directly.

If your community has a gate or controlled access, please make sure we’re able to enter at the time of delivery.
You can help by:

• Providing a valid gate access code at checkout
• If the code requires a special character (such as ending with #), please clearly include that detail
• Informing gate security or the front desk that you’re expecting a delivery from Spruno
• If access isn’t available at the time of delivery, the driver may not be able to enter, which could delay or prevent successful delivery. Clear access instructions help us get your order to you right on schedule.

Possibly. Please contact support as soon as you can.
Orders may be canceled only if they have not already entered fulfillment (for example, if items haven’t been sourced or prepared yet).

Due to the nature of food products:
Items cannot be returned for subjective reasons (taste preference, change of mind).
If there is a product issue (e.g., damage, expiry, quality concern), please reach out — we’re here to help and will review it promptly.

We’re always happy to help.
📧 Order & delivery support:
support@spruno.com
📞 Call or text:
1-844-986-2983

You can contact us to:

• Share your thoughts, likes, or dislikes about the Spruno offerings.

• Report any issues with orders.

• Ask questions about using the Spruno offerings.

We value your feedback and would love to hear from you!

Yes — please do! We love hearing from our customers.
📩 Product requests & suggestions:
info@spruno.com
If there’s something special you’re looking for, chances are others are too.