FAQ

Far delivery lets you take a culinary journey across the Bay Area. With pre-scheduled far deliveries, we reach different neighborhoods beyond the typical 15-20 mile range each week, allowing you to savor a diverse selection from our partners. By consolidating orders in your neighborhood, we can reduce delivery costs for you.

To keep your food cold/warm during transit, we use insulated boxes, allowing you to enjoy it fresh or reheat it as desired. All deliveries are made within the specified time window, and your credit card is only charged once the order is confirmed and scheduled, ensuring a seamless and secure experience.

With Spruno, it's easy to explore a wide range of delicious offerings from across the Bay Area. Plus, you might even score some exclusive deals! Enjoy hassle-free culinary adventures with far delivery.

For far delivery, day orders are usually delivered between 11:00 AM and 1:00 PM, while evening orders typically arrive between 5:00 PM and 7:00 PM. Delivery personnel will try to deliver your order as early as possible within the specified window, but actual times may vary depending on traffic conditions. You'll receive text notifications if there are any delays or changes in the delivery time.

Yes, you can cancel your far delivery order by emailing Spruno support before the order close deadline. After that deadline, cancellations are not possible.

We're sorry for any inconvenience!

To stay updated on your order's status, please keep notifications enabled for the Spruno app.

If you have issues or concerns with your order, contact us and include the following details:

• Order number.

• Photos of any damages, incorrect items, or, for missing products, photos of what you did receive.

• Any additional information about the problem,

Please reach out within 2 days of order delivery so we can promptly investigate and follow up with the restaurant as needed. Beyond this timeframe, it may be difficult to offer a refund or resolution.

The delivery personnel strive to fulfill your order and follow any special instructions. However, factors like heavy traffic or bad weather might cause delays or other issues. We understand that mistakes can happen, and we're committed to resolving your issue as quickly as possible.